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Frequently Asked Questions

 

TICKETS AND EVENTS

How do I purchase tickets?

Tickets are available at www.CincinnatiArts.org, (513) 621-2787 [ARTS], and at the Aronoff Center. For more detailed information (including Ticket Office hours and how to purchase tickets for the Cincinnati Ballet, Cincinnati Symphony/Pops Orchestra, Cincinnati Opera, and May Festival), click here

When do tickets for the shows go on sale?

The dates that individual event tickets and season subscriptions go on sale vary widely. Events can go on sale weeks or even months in advance; subscription packages go on sale well in advance of the availability of the single tickets for shows in the subscription. There are many ways to stay informed of the pre-sale and on-sale dates for events, and to receive priority access to tickets before the general public:

  • CAA Members receive lots of great benefits and are among the first to receive priority, advance pre-sale purchase opportunities and special offers. To become a member, click here or call our Member Services Hotline at (513) 977-4112.
  • CAA's E-NEWS is a convenient way to stay informed of events, on-sale dates, special advance pre-sale offers, discounts, and more! To join CAA E-NEWS, click here.
  • Call our Ticket Office at (513) 621-2787, or visit us in person at the Aronoff Center, and one of our friendly ticketing service representatives can assist you with event information.

When and where can I pick up my ‘will-call’ tickets?

Will-Call tickets can be picked up at the Ticket Office when you attend the performance. Allow plenty of time to ensure you are seated before the performance begins, as for some performances, the will call line may be quite long. Please bring a valid picture ID.

  • Aronoff Center: Will-Call tickets for the Aronoff Center can be picked up in advance, during our regular business hours.
  • Music Hall: Please contact the presenting organization from which you purchased the tickets for their specific will-call policy and location.

Do I need to bring my Print-at-Home ticket to the Ticket Office?

No. Your Print-at-Home ticket will be scanned by a ticket-taker when you enter the theater. We recommend that you review the date, time, and location of your event before coming to the theater.

Why do you need my address, phone number, and email address to purchase tickets?

When you purchase tickets from CAA, we create a unique account for you that includes your name, postal address, phone number, and email address. This information is used to contact you should there be a cancellation or postponement of an event for which you have purchased tickets. Also, with your personal information, we are able to reprint lost or stolen tickets and provide you with news and information about upcoming events that may be of interest to you

I lost my tickets. What do I do?

As long as you have purchased your tickets through an official sales source (the Cincinnati Arts Association or one of our resident arts groups), we can help you by reprinting your tickets! Simply call us at (513) 621-2787 [ARTS] or stop by the Aronoff Center Ticket Office. To help us expedite your reprint, please have any relevant information about your purchase available: account or confirmation number, the credit card number used for the purchase, name on the account, etc. For a list of our official ticket sales sources, click here.

I missed a performance. What options do I have?

Our resident arts groups sometime offer tickets to another performance of the same show for their season subscribers, based on availability. Refunds are not typically available. Check with the presenting arts organization directly, or call us at (513) 621-2787 [ARTS], for specific information.

Can I exchange my tickets for another performance?

Season subscribers of some of our resident arts groups may exchange tickets for another performance of the same show at no additional charge. Single ticket buyers can exchange tickets for another performance of the same show for a modest exchange fee ($5.00 per ticket for Broadway in Cincinnati shows; $2.00 for all other events), pending availability, by calling us at (513) 621-2787 [ARTS] or visiting the Aronoff Center Ticket Office. Please make exchanges as far in advance of the performance as possible.

What happens when there is inclement weather? Is the show cancelled?

Performances typically go on as scheduled, unless the City of Cincinnati declares a weather emergency that requires you to stay off the roads

  • Aronoff Center: Refunds are available only when a show is cancelled, although many times we are able to offer an exchange for another performance. In the event of a cancellation or change in schedule, we will notify patrons by phone and/or email. For the most up-to-date information and performance status during inclement weather, visit CincinnatiArts.org or call the Ticket Office at (513) 621-2787 [ARTS].
  • Music Hall: Please contact the presenting organization for the event you are attending (or visit their website) for specific information about performance status.

Are there student and/or senior rates or other discounts offered?

At times, special rates or discounts are offered for specific shows. Many times these discounts are offered closer to the performance date, but remember that buying tickets early will ensure the best seating locations. For more information about discount offers for specific shows, call the Ticket Office at (513) 621-2787 [ARTS].

Does my child need a ticket?

Yes, every person attending a performance must have a ticket. For family-friendly shows, everyone, including small children who are seated on a parent’s lap, are required to have a ticket.

How do I know the age-appropriateness of a show?

Every event at our venues is unique, and the age appropriateness varies depending on the event. Unless a show is specifically geared for young children, it is not recommended that children under the age of four attend most shows. Our knowledgeable ticketing service representatives are always happy to provide information about any event at our venues to help you decide if a show is right for anyone in your family.

For content-related information and age recommendations for Broadway in Cincinnati productions, click here.

Can I purchase seating in one of the boxes at the Aronoff Center?

The Aronoff Center boxes are owned by donors, and they have the right to purchase seats in their box for any event at the Procter & Gamble Hall. If the box owners chose not to purchase their seats, they may be made available for sale (pending sightline restrictions) approximately two weeks from the date of the performance. To inquire about the availability of box seats, call us at (513) 621-2787 [ARTS], visit the Aronoff Center Ticket Office, or check ticket availability here.

How do I redeem a gift certificate?

Cincinnati Arts Association and Broadway in Cincinnati Gift Certificates can be redeemed in person at the Aronoff Center Ticket Office or (513) 621-2787 [ARTS] for all Aronoff Center events, including Broadway in Cincinnati. To redeem CAA Gift Certificates for Cincinnati Ballet, Cincinnati Symphony/Pops Orchestra, Cincinnati Opera, and May Festival performances, contact those resident arts groups directly.

I found better seats on another website. Are they legitimate?

The only safe place to purchase tickets online is through the official website of the Cincinnati Arts Association or our resident arts groups: CincinnatiArts.org, Broadwayacrossamerica.com, cballet.org, cincinnatisymphony.org, mayfestival.com, and cincinnatiopera.org. Other websites are operated by third party, unauthorized ticket resellers. When purchasing through these resale brokers, you always pay substantially more than the face value of the tickets, and we cannot guarantee the validity of these tickets. Therefore, admittance to a performance is not guaranteed. These tickets cannot be replaced if lost or stolen, and we have no way to contact you should a performance be cancelled.

CincinnatiArts.org will always lead you to the official sales sites, and you can always call the Ticket Office at (513) 621-2787 [ARTS] to check the validity of any questionable website.

 

ARONOFF CENTER / MUSIC HALL

Where can I park?

With more than 6,000 parking spaces within a two-block radius, there are a variety of parking options for guests attending performances at the Aronoff Center. Valet parking is available on Seventh Street just east of Walnut Street, and opens one hour prior to performance times. Guests may use any of the valet services around the Aronoff Center located at many restaurants, and these valet times vary. For more detailed parking information, click here.

Music Hall: Hundreds of parking spaces can be found at the Washington Park Garage located directly across Elm Street from Music Hall, and at the Town Center Garage, located on Central Avenue. A variety of parking lots are located in close proximity to Music Hall. For more information, click here.

Please note, CAA does not own or operate any of these parking locations.

What restaurants do you recommend?

There are many diverse dining options within close proximity of the Aronoff Center. Consider making reservations early, as many downtown restaurants fill up quickly on show nights, espcially on weekends.

Restaurants near the Aronoff Center.

Restaurants near Music Hall.

 

Are food and beverages available at the venue?

A variety of alcoholic and non-alcoholic beverages and assorted pre-packaged snacks are available at various lobby locations throughout the Aronoff Center and Music Hall.

In addition, V's Cafe on 7th, located in the Aronoff Center on 7th Street next to the Weston Art Gallery, is open seven days a week for breakfast and lunch (and through curtain time on performance days). V’s Cafe serves creative and delicious sandwiches, unique salads, homemade soups, and daily specials – with a focus on locally-sourced, all-natural ingredients – and is environmentally-conscious and eco-friendly. 

And for chocolate lovers, popular Divine’s European Chocolates is located in the lobby for most performances to satisfy your sweet tooth!

 

 

May I take food and beverages into the theater?

For many performances, a selection of the concessions we sell, including most drinks, may be taken into the theater. Information will be provided in the lobby to indicate whether or not you may take your snacks and beverages into the theater. Our concessions staff and ushers also can provide this information.

What is the proper attire for the event?

We want you to be comfortable! None of our events require formal attire. While some guests like to dress up for a night on the town, others prefer to dress more casually. The type of performance is the best indicator of what is appropriate. For Broadway performances, women are often in stylish dresses, skirts, or slacks, while men may wear business casual pants or jeans with a dress shirt, with or without a jacket. For Ballet, Symphony, and Opera performances, it is not uncommon for women to wear dresses and men to wear a jacket and tie. For more information, call us at (513) 621-2787 [ARTS] and we will be happy to discuss this with you.

When can we go into the theater to take our seats?

Aronoff Center: The lobby opens one hour prior to curtain and you may enter the theater thirty minutes prior to the start of the performance.

Music Hall: The foyer opens one hour prior to curtain – admission to the auditorium (and late seating) may vary, depending on the policies and requirements of each production. Ushers will be available to assist with any seating questions.

What happens if I arrive late to a show?

The usher staff will assist you in entering the theater when there is an appropriate interval in the performance. For many events, there may be a seating hold for latecomers. These holds vary in length depending on the show. We recommend that you always allow extra time to get to the theatre in case of potential traffic delays or slow service at a crowded restaurant. If you have time to spare before the show, you can always enjoy the sights around our venues, a drink in one of our beautiful lobby spaces, or the information in the performance program.

May I take pictures and video in the theater during a performance?

Photography and video policies are set by the various performance companies. For most events, pictures and video are not allowed. However, we encourage the taking of pictures in our lobbies or outside our venues. You may contact us at (513) 621-2787 [ARTS] for questions about a specific show, although in many instances the policy is not known in advance of the performance day.

Are the Aronoff Center and Music Hall accessible to guests with physical disabilities?

The Aronoff Center (including the Weston Art Gallery) is fully accessible to guests with physical disabilities. All levels of the theaters have elevator service and offer wheelchair accommodations. Please discuss your accessibility needs with a ticketing services representative when inquiring about your ticket purchase. You may also email inquiries to: [email protected] for the Aronoff Center and [email protected] for Music Hall. Click here for more specific accessibility information for the Aronoff Center or Music Hall.

Do you offer assistive listening devices?

Yes, devices for the hearing impaired are available at the Coat Check locations of each venue.

Are there signed-interpreted/audio-described performances?

Signed-interpreted and audio-described services are available for many performances. For more information or service availability, contact [email protected] for the Aronoff Center, [email protected] for Music Hall, or call us at (513) 621-2787.

Is an escort available to walk us to our car following a late-night performance?

Aronoff Center: Downtown ambassador escorts are available by calling the Ambassador hotline at (513) 623-3429.

Music Hall: No, but uniformed guards are posted for all auditorium events, and the primary parking lots are adjacent to Music Hall. Washington Park is directly across the street, and features 24/7 security.

 

Is an ATM available?

Yes, there are ATMs conveniently located in the Aronoff Center and Music Hall. In the Aronoff Center, an ATM is located across the hallway from the Ticketing Office. In Music Hall, the ATM is located in the Western & Southern Lobby (box office lobby).

Is there a Lost and Found?

Aronoff Center: If you lose an item while attending an event at the Aronoff Center, check with one of our ushers before leaving the building. If they are unable to locate the item, call the Security Desk at (513) 977-4128 during regular business hours, 9:00 AM-5:00 PM, Monday-Friday.

Music Hall: If you lose an item while attending an event at Music Hall, check with the coat room attendant before leaving. If they are unable to locate the item, call the Administrative Office at (513) 744-3344 during regular business hours, 9:00 AM-5:00 PM, Monday-Friday.

 

Are tours of the Aronoff Center and Music Hall available?

Aronoff Center: Free tours of the Aronoff Center are available for groups up to 50 people, and are typically offered Monday – Friday between the hours of 10:00 AM – 4:00 PM, pending theater availability. Weekend or early evening tours also may be possible, and can be discussed with a representative when scheduling a tour. The Aronoff Center tour lasts approximately one hour. To schedule a tour, call (513) 977-4117, ext. 3 and leave a message with the date(s) and time(s) you are interested in attending. An Aronoff Center representative will respond within 2 business days.

Music Hall: To schedule a tour of Music Hall, contact the Administrative Office at (513) 744-3344. Tours last approximately one hour, and guides are available through the Society for the Preservation of Music Hall for a nominal charge.  More info.

Where can I get information about volunteering at the Aronoff Center or Music Hall?

Click here to visit the Volunteer section of our website.

Do the Aronoff Center or Music Hall recycle?

Yes! The Aronoff Center and Music Hall are office buildings, as well as arts destinations and community gathering spaces. Internally, we implement a “single stream” recycling program through Rumpke. Blue or silver recycling containers are located near every concession stand, and larger bins are placed in the office suites, mail rooms, and backstage areas. If you don’t want to keep your program, you may recycle it in the program bins in the lobby at the Aronoff Center. At Music Hall, simply leave it on your seat or hand it to an usher when you leave. Your participation in our recycling effort is appreciated!

Are the Aronoff Center and Music Hall bike friendly?

The Aronoff Center and Music Hall are both designated as Bike Friendly Destinations by Queen City Bike. Bike racks at the Aronoff Center can be found on the north plaza at Seventh and Walnut Streets. At Music Hall, you will find bike racks on the Elm Street and Central Parkway sides of the building. You will also find bike racks across the street at Washington Park.

Both venues are within a few feet of a Cincy Red Bike station.

Can arrangements be made for students doing research on Music Hall to visit?

Student visits are taken on a case-by-case basis, subject to building activity and availability. Please contact the Administrative Office at (513) 744-3344.

How can I find out more about the history of Music Hall

Music Hall history information is available from the Society for the Preservation of Music Hall

Many of the oldest files are now maintained by the Cincinnati Historical Society. Their library is a repository of hundreds of original documents pertaining to Music Hall. Most of the building’s historic highlights are well known, but there is plenty of history to be uncovered relating to Music Hall, and occasionally, new items are discovered. There is not a complete archive of all the events held at Music Hall – over the decades the original records of the Music Hall Association were not kept intact. Learn more about Music Hall's history 

Is Music Hall haunted?

Music Hall has long had a reputation as one of the most haunted venues in the Tri-state. There’s lots of anecdotal evidence to support such a claim, some which can be found here. If you are a die-hard ghost-hunter, you may wish to participate in one of the paranormal investigations that are occasionally scheduled. For more information about our Ghost Tour events, call the Ticket Office at (513) 621-2787 [ARTS].

Smoking Policy

The State of Ohio prohibits smoking in public places. (ORC 3794.02). In order to comply with this statewide ban, the Aronoff Center and the Cincinnati Music Hall are smoke-free facilities. This means that smoking is not permitted inside the buildings, restrooms, and all outdoor areas adjacent to entrances or exits leading to the Aronoff Center or the Cincinnati Music Hall.  Failure to comply can be cause for removal.

Smoking is defined as all tobacco-derived or containing products, or any device that mimics the act of smoking, including, but not limited to:        

Cigarettes (e.g., cloves, bidis, kreteks)
Electronic nicotine delivery systems (e.g. electronic cigarettes, personal vaporizers)
Cigars and Cigarillos
Hookahs or water-based smoking pipes
Oral tobacco (e.g., spit and spitless, smokeless, chew, snuff)
Nasal tobacco

If you witness a violation of the smoking policy and would like to report it to the Cincinnati Arts Association, please feel free to call 513-977-4128. Management is committed to resolving all reported concerns. If you prefer to contact the Ohio Smoke-free Workplace Hotline directly, you may also do so at 1-866-559-OHIO (6446). 

Weapons Policy

In accordance with Ohio’s “concealed carry” law, firearms and other weapons of any kind are strictly forbidden in any of the buildings or on the grounds of the Aronoff Center and Cincinnati Music Hall. (ORC 2923.126). Ohio law does not permit individuals to possess firearms in a building that has been issued a D liquor permit and where beer or intoxicating liquor is being consumed. (ORC 2923.1226(B)(4). Additionally, because both the Aronoff Center and Cincinnati Music Hall are located on government-owned property, Ohio law permits the complete prohibition of firearms, regardless of a valid concealed carry license. (ORC 2923.126(C)(3)(a)).

Any legally registered weapons may be stored in a locked personal vehicle only. For the safety of all guests, the Aronoff Center and Cincinnati Music Hall do not provide storage for any type of weapons at any time. Failure to comply can be cause for removal.

The following is a non-exhaustive guideline of firearms and weapons that are not permitted at either venue:

Guns: Any hazardous or deadly weapon and/or object that utilized compressed air in its mechanisms including, but not limited to: airsoft guns, paintball guns, BB guns, stun guns/tasers, tear gas guns, handguns, shotguns, rifles, semi-automatic weapons, and/or assault weapons.
Explosives: Any weapon or object that utilizes a substance that can be made to explode and/or cause hazardous or deadly consequences including, but not limited to, ammunition, grenades, bottle bombs, propane, and/or other objects containing toxic or noxious substances.
Knives and Other Weapons: Any weapon or object including, but not limited to knives, swords, spears, bows, daggers, switchblades
Non-Active or Replica Weapons: Any object mentioned above considered “inactive,” meaning that the item does not have harmful capabilities, or any realistic replicas of the above mentioned items are prohibited in order to prevent unnecessary panic or discomfort.

Staff reserves the right to determine the method of security checks as deemed prudent and necessary. These may include metal detectors, and searches of jackets, clothing, bags and other items upon entry to the venue.

If you witness a violation of the firearms policy and would like to report it to the Cincinnati Arts Association, please feel free to call 513-977-4128. Management is committed to resolving all reported concerns.

If you would like additional information regarding the Ohio Smoking Ban Law or the Concealed Carry Law, please feel free to refer the following resources:

Ohio Revised Code, Smoking Ban: http://codes.ohio.gov/orc/3794
Ohio Department of Health: http://www.odh.ohio.gov/smokefree/sf1/
Ohio Revised Code, Duties of Licensed Individual: http://codes.ohio.gov/orc/2923.126
Ohio Revised Code, Possession of Firearm in Beer Liquor Permit Premises: http://codes.ohio.gov/orc/2923.121 

 

WESTON ART GALLERY

When can I visit the Weston Art Gallery?

The Weston Art Gallery is open Tuesday-Saturday from 10:00 AM – 5:30 PM and Sunday from 
Noon – 5:00 PM. The Gallery is open late on Procter & Gamble Hall performance evenings, and is closed on Monday.

Is there an admission fee for the Weston Art Gallery?

No, admission to the Weston is always FREE! Donations are welcome.

Where is the Weston Art Gallery located?

The Weston Art Gallery is located in the northwest corner of the Aronoff Center at Seventh and Walnut Streets.

Is the Weston Art Gallery accessible to patrons with physical disabilities?

The Weston Art Gallery is fully accessible to patrons with physical disabilities. Enter through the Walnut Street doors. Both levels of the Gallery have elevator service and offer wheelchair accommodations. For more information or additional service needs, please call the Gallery at (513) 977-4165.

How can I learn more about the Weston Art Gallery and its exhibitions?

Visit the Weston Art Gallery section of this website, or call (513) 977-4165 during normal business hours.

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