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Frequently Asked Questions

 

TICKETS AND EVENTS

How do I purchase tickets?

Tickets are available at www.CincinnatiArts.org, (513) 621-2787 [ARTS], and at the Aronoff Center. For more detailed information (including Ticket Office hours and how to purchase tickets for the Cincinnati Ballet, Cincinnati Symphony/Pops Orchestra, Cincinnati Opera, and May Festival), click here

When do tickets for the shows go on sale?

The dates that individual event tickets and season subscriptions go on sale vary widely. Events can go on sale weeks or even months in advance; subscription packages go on sale well in advance of the availability of the single tickets for shows in the subscription. There are many ways to stay informed of the pre-sale and on-sale dates for events, and to receive priority access to tickets before the general public:

  • CAA Members receive lots of great benefits and are among the first to receive priority, advance pre-sale purchase opportunities and special offers. To become a member, click here or call our Member Services Hotline at (513) 977-4112.
  • CAA’s free E-Club is a convenient way to stay informed of events, on-sale dates, special advance pre-sale offers, discounts, and more! To join our E-Club, click here.
  • Our Facebook fans also receive pre-sale and on-sale alerts, and other fun information. We have Facebook pages for the Aronoff Center, Music Hall, the Weston Art Gallery, and the Cincinnati Arts Association. If you are not already a fan, find us and like us now!
  • Call our Ticket Office at (513) 621-2787, or visit us in person at the Aronoff Center, and one of our friendly ticketing service representatives can assist you with event information.

When and where can I pick up my ‘will-call’ tickets?

Will-Call tickets can be picked up at the Aronoff Center Ticket Office anytime in advance of the performance by the person who purchased the tickets.  Please bring a valid picture ID.

When picking up tickets directly prior to the start of the event, allow plenty of time to ensure that you are seated before the event begins, as some performances may have a will call line that is very long. 

Do I need to bring my Print-at-Home ticket to the Ticket Office?

No. Your Print-at-Home ticket will be scanned by a ticket-taker when you enter the theater. We recommend that you review the date, time, and location of your event before coming to the theater.

Why do you need my address, phone number, and email address to purchase tickets?

When you purchase tickets from CAA, we create a unique account for you that includes your name, postal address, phone number, and email address. This information is used to contact you should there be a cancellation or postponement of an event for which you have purchased tickets. Also, with your personal information, we are able to reprint lost or stolen tickets and provide you with news and information about upcoming events that may be of interest to you

I lost my tickets. What do I do?

As long as you have purchased your tickets through an official sales source (the Cincinnati Arts Association or one of our resident arts groups), we can help you by reprinting your tickets! Simply call us at (513) 621-2787 [ARTS] or stop by the Aronoff Center Ticket Office. To help us expedite your reprint, please have any relevant information about your purchase available: account or confirmation number, the credit card number used for the purchase, name on the account, etc. For a list of our official ticket sales sources, click here.

I missed a performance. What options do I have?

Our resident arts groups sometime offer tickets to another performance of the same show for their season subscribers, based on availability. Refunds are not typically available. Check with the presenting arts organization directly, or call us at (513) 621-2787 [ARTS], for specific information.

Can I exchange my tickets for another performance?

Season subscribers of some of our resident arts groups may exchange tickets for another performance of the same show at no additional charge. Single ticket buyers can exchange tickets for another performance of the same show for a modest exchange fee ($5.00 per ticket for Broadway in Cincinnati shows; $2.00 for all other events), pending availability, by calling us at (513) 621-2787 [ARTS] or visiting the Aronoff Center Ticket Office. Please make exchanges as far in advance of the performance as possible.

What happens when there is inclement weather? Is the show cancelled?

Performances typically go on as scheduled, unless the City of Cincinnati declares a weather emergency that requires you to stay off the roads

  • Aronoff Center: Refunds are available only when a show is cancelled, although many times we are able to offer an exchange for another performance. In the event of a cancellation or change in schedule, we will notify patrons by phone and/or email. For the most up-to-date information and performance status during inclement weather, visit CincinnatiArts.org or call the Ticket Office at (513) 621-2787 [ARTS].
  • Music Hall: Please contact the presenting organization for the event you are attending (or visit their website) for specific information about performance status.

Are there student and/or senior rates or other discounts offered?

At times, special rates or discounts are offered for specific shows. Many times these discounts are offered closer to the performance date, but remember that buying tickets early will ensure the best seating locations. For more information about discount offers for specific shows, call the Ticket Office at (513) 621-2787 [ARTS].

Does my child need a ticket?

Yes, every person attending a performance must have a ticket. For family-friendly shows, everyone, including small children who are seated on a parent’s lap, are required to have a ticket.

How do I know the age-appropriateness of a show?

Every event at our venues is unique, and the age appropriateness varies depending on the event. Unless a show is specifically geared for young children, it is not recommended that children under the age of four attend most shows. Our knowledgeable ticketing service representatives are always happy to provide information about any event at our venues to help you decide if a show is right for anyone in your family.

For content-related information and age recommendations for Broadway in Cincinnati productions, click here.

Can I purchase seating in one of the boxes at the Aronoff Center?

The Aronoff Center boxes are owned by donors, and they have the right to purchase seats in their box for any event at the Procter & Gamble Hall. If the box owners chose not to purchase their seats, they may be made available for sale (pending sightline restrictions) approximately two weeks from the date of the performance. To inquire about the availability of box seats, call us at (513) 621-2787 [ARTS], visit the Aronoff Center Ticket Office, or check ticket availability here.

How do I redeem a gift certificate?

Cincinnati Arts Association and Broadway in Cincinnati Gift Certificates can be redeemed in person at the Aronoff Center Ticket Office or (513) 621-2787 [ARTS] for all Aronoff Center events, including Broadway in Cincinnati. To redeem CAA Gift Certificates for Cincinnati Ballet, Cincinnati Symphony/Pops Orchestra, Cincinnati Opera, and May Festival performances, contact those resident arts groups directly.

I found better seats on another website. Are they legitimate?

The only safe place to purchase tickets online is through the official website of the Cincinnati Arts Association or our resident arts groups: CincinnatiArts.org, Broadwayacrossamerica.com, cballet.org, cincinnatisymphony.org, mayfestival.com, and cincinnatiopera.org. Other websites are operated by third party, unauthorized ticket resellers. When purchasing through these resale brokers, you always pay substantially more than the face value of the tickets, and we cannot guarantee the validity of these tickets. Therefore, admittance to a performance is not guaranteed. These tickets cannot be replaced if lost or stolen, and we have no way to contact you should a performance be cancelled.

CincinnatiArts.org will always lead you to the official sales sites, and you can always call the Ticket Office at (513) 621-2787 [ARTS] to check the validity of any questionable website.

 

ARONOFF CENTER

Where can I park?

With more than 6,000 parking spaces within a two-block radius, there are a variety of parking options for guests attending performances at the Aronoff Center. Valet parking is available on Seventh Street just east of Walnut Street, and opens one hour prior to performance times. Guests may use any of the valet services around the Aronoff Center located at many restaurants, and these valet times vary. For more detailed parking information, click here.

Please note, CAA does not own or operate any of these parking locations.

What restaurants do you recommend?

There are many diverse dining options within close proximity of the Aronoff Center. Consider making reservations early, as many downtown restaurants fill up quickly on show nights, espcially on weekends.

Restaurants near the Aronoff Center.

 

Are food and beverages available at the Aronoff Center?

A variety of alcoholic and non-alcoholic beverages and assorted pre-packaged snacks are available at various lobby locations throughout the venue.

In addition, V's Cafe on 7th, located in the Aronoff Center on 7th Street next to the Weston Art Gallery, is open seven days a week for breakfast and lunch (and through curtain time on performance days). V’s Cafe serves creative and delicious sandwiches, unique salads, homemade soups, and daily specials – with a focus on locally-sourced, all-natural ingredients – and is environmentally-conscious and eco-friendly. 

And for chocolate lovers, popular Divine’s European Chocolates is located in the lobby for most performances to satisfy your sweet tooth!

 

 

May I take food and beverages into the theater?

For many performances, a selection of the concessions we sell, including most drinks, may be taken into the theater. Information will be provided in the lobby to indicate whether or not you may take your snacks and beverages into the theater. Our concessions staff and ushers also can provide this information.

What is the proper attire for the event?

We want you to be comfortable! None of our events require formal attire. While some guests like to dress up for a night on the town, others prefer to dress more casually. The type of performance is the best indicator of what is appropriate. For Broadway performances, women are often in stylish dresses, skirts, or slacks, while men may wear business casual pants or jeans with a dress shirt, with or without a jacket. For Ballet performances, it is not uncommon for women to wear dresses and men to wear a jacket and tie. For more information, call us at (513) 621-2787 [ARTS] and we will be happy to discuss this with you.

When can we go into the theater to take our seats?

The lobby opens one hour prior to curtain and you may enter the theater thirty minutes prior to the start of the performance.

 

What happens if I arrive late to a show?

The usher staff will assist you in entering the theater when there is an appropriate interval in the performance. For many events, there may be a seating hold for latecomers. These holds vary in length depending on the show. We recommend that you always allow extra time to get to the theatre in case of potential traffic delays or slow service at a crowded restaurant. If you have time to spare before the show, you can always enjoy the sights around our venues, a drink in one of our beautiful lobby spaces, or the information in the performance program.

May I take pictures and video in the theater during a performance?

Photography and video policies are set by the various performance companies. For most events, pictures and video are not allowed. However, we encourage the taking of pictures in our lobbies or outside our venues. You may contact us at (513) 621-2787 [ARTS] for questions about a specific show, although in many instances the policy is not known in advance of the performance day.

Is the Aronoff Center accessible to guests with physical disabilities?

The Aronoff Center (including the Weston Art Gallery) is fully accessible to guests with physical disabilities. All levels of the theaters have elevator service and offer wheelchair accommodations. Please discuss your accessibility needs with a ticketing services representative when inquiring about your ticket purchase. You may also email inquiries to: [email protected]. Click here for more specific accessibility information for the Aronoff Center.

Do you offer assistive listening devices?

Yes, devices for the hearing impaired are available at the Aronoff Center Coat Check.

Are there signed-interpreted/audio-described performances?

Is an escort available to walk us to our car following a late-night performance?

Downtown ambassador escorts are available by calling the Ambassador hotline at (513) 623-3429.

 

Is an ATM available?

Yes, there is an ATM conveniently located in the Aronoff Center across the hallway from the Ticketing Office. 

Is there a Lost and Found?

If you lose an item while attending an event at the Aronoff Center, check with one of our ushers before leaving the building. If they are unable to locate the item, call the Security Desk at (513) 977-4128 during regular business hours, 9:00 AM-5:00 PM, Monday-Friday.

 

Are tours of the Aronoff Center available?

Free tours of the Aronoff Center are available for groups up to 50 people, and are typically offered Monday – Friday between the hours of 10:00 AM – 4:00 PM, pending theater availability. Weekend or early evening tours also may be possible, and can be discussed with a representative when scheduling a tour. The Aronoff Center tour lasts approximately one hour. To schedule a tour, call (513) 977-4117, ext. 3 and leave a message with the date(s) and time(s) you are interested in attending. An Aronoff Center representative will respond within two business days.

 

Where can I get information about volunteering at the Aronoff Center?

Click here to visit the Volunteer section of our website.

Does the Aronoff Center recycle?

Yes! The Aronoff Center is an office building, as well as an arts destination and community gathering space. The venue implements a “single stream” recycling program through Rumpke. Blue or silver recycling containers are located near every concession stand, and larger bins are placed in the office suites, mail rooms, and backstage areas. If you don’t want to keep your program, you may recycle it in the program bins in the lobby at the Aronoff Center. Your participation in our recycling effort is appreciated!

Is the Aronoff Center bike friendly?

The Aronoff Center is designated as a Bike Friendly Destinations by Queen City Bike. Bike racks at the Aronoff Center can be found on the north plaza at Seventh and Walnut Streets, where you can also find a Cincy Red Bike station.

 

WESTON ART GALLERY

When can I visit the Weston Art Gallery?

The Weston Art Gallery is open Tuesday-Saturday from 10:00 AM – 5:30 PM and Sunday from 
Noon – 5:00 PM. The Gallery is open late on Procter & Gamble Hall performance evenings, and is closed on Monday.

Is there an admission fee for the Weston Art Gallery?

No, admission to the Weston is always FREE! Donations are welcome.

Where is the Weston Art Gallery located?

The Weston Art Gallery is located in the northwest corner of the Aronoff Center at Seventh and Walnut Streets.

Is the Weston Art Gallery accessible to patrons with physical disabilities?

The Weston Art Gallery is fully accessible to patrons with physical disabilities. Enter through the Walnut Street doors. Both levels of the Gallery have elevator service and offer wheelchair accommodations. For more information or additional service needs, please call the Gallery at (513) 977-4165.

How can I learn more about the Weston Art Gallery and its exhibitions?

Visit the Weston Art Gallery section of this website, or call (513) 977-4165 during normal business hours.

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