Mobile Ticketing User Guide

Cincinnati Arts Association is moving towards using 100% mobile ticketing for a contactless, convenient ticketing experience.

With mobile tickets, our goal is to reduce hand-to-hand contact, lost tickets, and wait times. Can't make a show last minute? Going mobile will allow you to easily transfer tickets to friends and family. Now you can view, manage, and use your tickets right from your smartphone.

My Account

We’re putting you in control of your tickets with our one-stop-shop ticket account. Log in to easily purchase and download tickets, or simply get updates on a rescheduled event.

To manage all of your tickets in one convenient place, log into your account here:

  
ACCOUNT LOGIN

Contactless Entry

Using the Mobile Wallet:

  • After you log into your Ticket Account from your mobile phone, you can choose to download your tickets to your smartphone's mobile wallet (Apple Wallet or Google Pay) or simply download the PDF file.
  • That’s it! Pull up your ticket on your phone, and it’s now ready to scan. 

I'm already at the theatre, but I forgot to download my ticket

If you have an account and your smartphone, no worries. Log in to your account, navigate to “My Tickets,” choose the event, and download your ticket/pass from there. We do recommend downloading prior to arrival, in case our public WiFi is temporarily unavailable. Downloading while at the theatre may use cellular data. 

Who do I contact if I still need assistance?

Please contact the CAA Ticket Office by visiting the Ticket Office window, by calling (513) 621-2787, or by emailing ticketing@cincinnatiarts.org for further assistance.

Are mobile tickets the same as printed tickets?

Each mobile ticket should be treated like any other valid ticket. Mobile tickets are individually scanned allowing one scan per entry. Any attempts to duplicate, alter, or sell copies of the mobile tickets may result in being refused admission to the event. This provides heightened security by Identifying counterfeit and stolen tickets.

Can I download a mobile/digital ticket to a desktop computer and print it?

No. 

  • A mobile ticket barcode cannot be transferred to paper. Any barcodes transferred to paper will not be acceptable for entry into the theatre. 
  • A contactless ticket cannot be transferred to paper. It must be on your smartphone's digital wallet in order to work and gain entry to the theatre.

Can I take a screenshot of my mobile/digital ticket and text/email it to a friend so they can enter?

No. Screenshots of a ticket or pictures of the barcode will not be valid for entry.

Can I have multiple tickets on a single smartphone?

Yes, you can swipe through your available tickets (using your digital/smartphone wallet) at the venue if the entire party is present. 

What if I don't have a smartphone, or my battery died, or something else happened on event day?

  • If someone in your party has a smartphone, before heading to the venue you can transfer your tickets to them. One smartphone can be used to scan multiple tickets so you can get in.
  • If you do not own a smartphone, please contact the CAA Ticket Office for further assistance at (513) 621-2787 or ticketing@cincinnatiarts.org.
  • On event days, please visit the Aronoff Center Ticket Office for assistance.