Accessibility Information

All theaters and meeting spaces within the Aronoff Center, including the Weston Art Gallery, are accessible to patrons with physical disabilities. Once inside the building, all levels are accessible by elevator. For the Procter & Gamble Hall, two elevators are available for patron use, one in the Weston Art Gallery and one near the Aronoff Center Ticket Office. The Jarson-Kaplan Theater and the Fifth Third Bank Theater are each equipped with one elevator for patron use.

• For the Procter & Gamble Hall, automatic accessible doors are located at the Weston Art Gallery entrance on the plaza near Seventh and Walnut Streets.
• For the Jarson-Kaplan Theater, automatic accessible doors are located on the south end of the building near Sixth and Walnut Streets.
• For access to the Fifth Third Bank Theater (at the corner of Seventh and Main Streets), there is a dedicated ramp on the South end of the entrance.

All restrooms in the Aronoff Center are accessible to people with disabilities. Restrooms in the Procter & Gamble Hall are located in the side corridors on both sides of the lobbies (except Balcony – restrooms located on the north side of the lobby only). Restrooms in the Jarson-Kaplan Theater and the Fifth Third Bank Theater are both one level below the theater and are accessible by elevator.

A gender-neutral companion care restroom is located on the north side of the Loge lobby for guests requiring complete privacy or the assistance of a companion/parent. Please ask an usher or staff member for access.

Audio description is a live narration of the visual aspects of the performance broadcast to visually impaired guests who wear a small receiver (headset). This narration includes pre-show descriptions of the theatre and other important aspects of the performance such as actions, sets, costumes, performers’ body language, and more.
 

To request an audio-described performance, contact us at (513) 977-4157 or ticketing@cincinnatiarts.org.

To ensure that we can accommodate your request, please contact us at least three weeks prior to the performance date.

A courtesy wheelchair is available upon request on a first-come, first-served basis for patrons needing assistance from the lobby to their seats. Patrons can ask any staff member or volunteer usher for assistance.

Accessible seating is available in all theaters for patrons not able to transfer out of their wheelchairs or with other seating needs. Please contact the Ticket Office at (513) 621-2787 in advance to discuss your needs.

For accessible seating in the Procter & Gamble Hall, enter the building at street level. Take either elevator to:

• Level 3 for Orchestra seating, Orchestra Box B, and Loge Box E
• Level 4 for Loge seating and Balcony Box C & F
• Level 5 for Balcony seating

Service animals are always welcome and should remain on a leash or in a harness at all times. If you plan to bring a service animal to an event, please notify your ticketing services representative at the time of purchase.

During American Sign Language (ASL) performances, skilled theatrical Interpreters translate spoken words and/or sung lyrics into sign language to assist guests with understanding the performance. The Interpreters work with a Deaf ASL Consultant to translate the production into American Sign Language. The audience can see both the Interpreters and the stage action simultaneously from a designation are of the performance space.

To request an ASL performance, contact us at (513) 977-4157 or ticketing@cincinnatiarts.org.

To ensure that we can accommodate your request, please contact us at least three weeks prior to the performance date.

The TriHealth Lactation Suite is located inside the house left orchestra women’s restroom.  The suite features a private area with comfortable seats, a changing station, dimmable lights and outlets. Moms won’t need to worry about missing any of the action on the stage as the suite also contains a monitor feed of the stage.