Safety Procedures: Aronoff Center and Music Hall
For the safety of everyone at the Aronoff Center and Music Hall, all persons entering these venues will walk through a metal detector (magnetometer) and have their bag searched, or be screened with a hand-held metal detector, to search for prohibited items. Oversized bags, luggage, and backpacks will not be permitted inside the venues. Purses and other small personal bags are allowed after a thorough inspection.
These procedures are additional best practices to create a safe and pleasant entertainment experience for all of our guests. These standard screening procedures are similar to those in place at major performing arts venues, arenas, and stadiums locally and across the country.
Items guests are not permitted to bring into Music Hall and the Aronoff Center:
- Large bags, backpacks, and luggage
- Weapons of any kind including, but not limited to: firearms, explosives, stun guns, handcuffs, brass knuckles, sticks, clubs, batons, martial arts instruments, pepper spray, tear gas, knives, etc. Guests found in possession of such items will be asked to remove the items from the venue or dispose of them.
- Professional photography equipment, long and/or detachable lenses, tripods, monopods, and selfie sticks (unless approved by management)
- Outside food and beverage (empty plastic reusable bottles are permitted)
- Illegal drugs
- Cans, glass, or metal containers
- Animals/Pets (except service animals)
- Aerosol cans
- Audio/video recording equipment (unless approved by management)
- Balloons, beach balls, or other inflatable items
- Fireworks or incendiary devices of any kind
- Laser pens and pointers
- Musical instruments (unless in possession of an artist performing at the event)
- Noise-making devices (e.g. whistles, air horns, etc.)
- Posters or signs
- Skateboards, rollerblades, bikes, etc.
- Pamphlets, flyers, handbills, etc. (unless approved by management)
- Any other items deemed inappropriate or unacceptable by Music Hall or Aronoff Center management
This list of prohibited items is subject to change at any time at the discretion of Music Hall or Aronoff Center management.
The ushers and staff at both venues are here to provide an excellent experience for you and all of our guests. If you need assistance or have any questions, please speak with a member of our team.
FREQUENTLY ASKED QUESTIONS
What size purse or bag is considered acceptable?
A small or clutch-size purse or clear bag is recommended.
Are breast pumps and diaper bags permitted?
Yes. Breast pumps and diaper bags are permitted.
Are cell phones permitted?
Yes. Cell phones are permitted, but must be turned off or set to the silent mode during performances unless otherwise indicated at the event. The light and sounds from a cell phone can be distracting to the artists on stage and audience members sitting around you. The guidelines for cell phone usage may vary for different events, and an usher will be happy to help you with the guidelines for the performance you are attending.
Are these procedures in place due to a specific security concern?
The implementation of these procedures is not a response to any immediate safety threat or concern, but rather an additional best practice to create a safe and pleasant entertainment experience for all of our guests.
Is it safe for me to walk through the metal detectors if I have a pacemaker or a metal medical implant?
Yes. It is safe for you to walk through the metal detectors with pacemakers or metal medical implants. If you have any concerns, please speak with a staff member at Music Hall or the Aronoff Center, and we will be happy to screen you using another method.
Do the metal detectors and scanners use an X-ray?
The metal detectors, also called magnetometers, do not use X-ray technology. A magnetometer is a safe device that measures magnetism and is widely used as a metal detector at venues across the country.
Will I need to empty my pockets before I walk through the metal detector?
Yes. We ask that you remove your keys and cell phone prior to walking through the detector.
Do these safety procedures apply for all shows/events at the Aronoff Center and Music Hall?
Yes. For event information, contact the Cincinnati Arts Association Ticket Office at (513) 621-ARTS . You may also contact the following Music Hall resident performing arts groups for more detailed information about their events:
- Cincinnati Symphony Orchestra/Cincinnati Pops Orchestra/May Festival: (513) 381-3300
- Cincinnati Opera: (513) 241-2742
- Cincinnati Ballet: (513) 621-5282
Will this procedure apply to events in other event spaces at the Aronoff Center and Music Hall?
Yes. These procedures will be implemented for all public events at the Aronoff Center and Music Hall. All guests entering the building are subject to a safety screening.
How much time should I allow for the safety screenings?
Guests are encouraged to arrive at least forty-five minutes before the start of an event at the Aronoff Center or Music Hall.
Can I use any entrance into Music Hall and the Aronoff Center?
MUSIC HALL: Access to Music Hall will not change. Safety screenings will be available at all public entrance doors on Elm Street.
ARONOFF CENTER: Access to the Aronoff Center will be slightly modified. Safety screenings for events at the performance spaces listed below will be available at the indicated entrances:
- PROCTER AND GAMBLE HALL: Seventh Street (Weston Art Gallery door), Seventh and Walnut Street (North Plaza door), Walnut Street (Procter & Gamble Hall doors), and Sixth and Walnut Street (Jarson-Kaplan Theater entrance, South Plaza door near Nada Restaurant).
- JARSON-KAPLAN THEATER: Sixth and Walnut Street (South Plaza door near Nada Restaurant).
- FIFTH THIRD BANK THEATER: Seventh and Main Street doors
What time will I be able to enter Music Hall and the Aronoff Center for events?
MUSIC HALL: You may enter Music Hall anytime beginning one to one-and-one-half hours before the start of an event, depending on the policies of the performance. For specific information about the time doors open to the venue, contact the Cincinnati Arts Association Ticket Office at (513) 621-ARTS .
ARONOFF CENTER: You may enter the Aronoff Center anytime beginning one hour before the start of an event.
If I go outside of Music Hall or the Aronoff Center during intermission, do I need to go through the safety screening again?
Yes. Anyone who leaves either building at any time will need to repeat the safety screening to re-enter the venues.
Are there safety measures in place outside of the Aronoff Center and Music Hall?
Yes. Security officers and police officers are positioned in a variety of locations outside of both venues for the safety of our guests.