COVID-19: HEALTH AND SAFETY GUIDELINES, including mask and proof of vaccination requirements

(current as of December 7, 2021)
Guidelines are subject to change.

As we welcome you back to the Aronoff Center and Music Hall, the health and well-being of our audiences, staff, volunteers, and artists remains our number one priority. In cooperation with the resident arts organizations at our venues, we have implemented layers of defense against COVID-19, including the Health and Safety Guidelines listed below.

The following protocols are currently effective until further notice: 

  • Guests, staff, and volunteers are required to wear masks at all times in our venues, regardless of vaccination status, except when actively consuming food or beverages in designated areas. Only bottled water is allowed in the performance spaces, and a mask must be worn in these spaces when you are not drinking water.
  • Ticket holders 12 years of age and older will be required to show proof of vaccination or a negative COVID-19 test for entry into the Aronoff Center and Music Hall. A copy of your vaccination card on paper or on a mobile phone are acceptable forms of documentation. Ticket holders under the age of 12 are not required to show proof of vaccination or COVID-19 test result, but must wear a mask at all times while in the Aronoff Center or Music Hall. 
  • A corresponding photo ID also will be required for individuals 18 years of age and older.

We all have a part to play in maximizing the health and safety of everyone at our venues. We will be strictly enforcing our health and safety requirements. Guests who do not comply with any of our health procedures may be denied entry or be required to leave the venue.

Other COVID-19 related health protocols may be in effect at the time of an event. We will continually assess the ever-changing impact of the pandemic and will adjust our policies according to updated public health guidance and applicable law. 

Below you will find our most recent protocols to help you plan for your visit. For the most current information, refer back to this page or the event page of a specific performance, or call our Ticket Office at (513) 621-2787 [ARTS] closer to your event date. Protocol updates will also be sent to ticket holders prior to most events, including all Broadway in Cincinnati shows.

PROOF OF VACCINATION OR NEGATIVE COVID-19 TEST

  • All guests 12 years of age and older are required to be fully vaccinated and to show proof of vaccination for entry into the Aronoff Center and Music Hall with a valid ticket. Ticket holders under the age of 12 are not required to show a proof of vaccination or COVID-19 test result, but must wear a mask at all times while in the Aronoff Center or Music Hall. 
  • A corresponding photo ID also is required for individuals 18 years of age and older.
  • A copy of the vaccination card on paper or on a mobile phone are acceptable forms of documentation. 
  • “Fully vaccinated” means that a ticket holder’s performance is at least 14 days after their final vaccine dose
  • The following vaccines are accepted: Moderna, Pfizer, or Johnson & Johnson. In addition, acceptable World Health Organization (WHO) vaccines that have been approved for emergency use include Astrazeneca-SK Bio , Astra Zeneca EU, BioNTech, Serum Institute of India Vaccine, Sinopharm.
  • For ticket holders 12 years of age and older who are not vaccinated, the following will be accepted (a corresponding photo ID also is required for individuals 18 years of age and older): 
    • A negative COVID PCR test taken within 72 hours of the ticket holder’s performance, OR 
    • An antigen test administered by a healthcare or pharmacy provider within 24 hours of the performance. (An at-home antigen test administered by a virtual proctor with a time and date stamped result – such as Abbott’s BinaxNOW Ag Card Home Test with the Navica app result – will also be accepted. The BinaxNOW test without the Navica app and virtual proctor will not be accepted.)
  • The following will be accepted as proof of a negative COVID-19 test result:

    • A printed document (or copy of such document) from the test provider or laboratory, OR
    • An email or text message displayed on a phone or electronic device from the test provider or laboratory.
    • The information provided should include the name of the person tested, the type of test performed, the date of the negative test result (the date must be 72 hours prior to the event date; Antigen test result date must be 24 hours prior to the event), and the name of the provider or laboratory that conducted the test.
  • To locate a vaccine location near you, visit https://www.vaccines.gov/
  • To locate a testing site, visit https://www.hhs.gov/coronavirus/community-based-testing-sites/index.html.

FACE MASKS

  • Face masks that cover the nose and mouth are required to be worn at all times by guests (including children 2 years old and older), staff, and volunteers, regardless of vaccination status, in all areas of our venues, except when consuming food or beverages in designated locations where physical distancing is encouraged.
  • At this time, only bottled water is allowed in the performance spaces, and a mask must be worn in these spaces when you are not drinking water.
  • Masks are required to be kept on during performances.
  • Bring your own mask and wear it as you enter the building. Single-use masks will be available at our venues if needed.
  • By wearing your mask, you are helping those around you stay safe, and you are supporting our efforts to return to live performances.

HEALTH AND SAFETY SCREENINGS

  • If you are experiencing symptoms or have recently been exposed, stay at home and contact our Ticket Office for information about ticket options.
  • By entering our venues, all guests, staff, volunteers, and artists certify that they are not experiencing COVID-19 symptoms and have not been recently exposed to anyone with COVID-19.
  • To expedite our safety screenings as you enter through the metal detectors, bring minimal personal items with you.
  • Coat check will not be offered until further notice.
  • Review the Prohibited Items list on our website prior to your visit to avoid any inconvenience.

ENHANCED CLEANING AND AIR QUALITY

  • Our venues are routinely cleaned and sanitized, following recommendations from the CDC. 
  • Hand-sanitizing stations are provided throughout our venues.
  • Merv-13 & 14 air filters are used to optimize air quality inside our venues, with increased airflow changeovers to maximize fresh air intake.

PHYSICAL DISTANCING

  • All events are being sold at full capacity.
  • It is recommended that guests maintain physical distancing whenever possible.
  • Our ushers and staff will guide you with announcements and friendly reminders, and respond to any questions or concerns you may have.

TOUCHLESS ENVIRONMENT

  • If possible, request mobile tickets rather than paper tickets to reduce touchpoints. 
  • The sale of food and drink may be minimized or eliminated.
  • All sales (including merchandise and tickets) will be credit card only to create a “touchless” payment environment.
  • Select doors will be propped open.
  • Touchless proof of vaccination and COVID-19 test result through our health verification app, Bindle.
  • Since everything can’t be touchless, we encourage all guests, staff, and volunteers to wash their hands frequently or to use the hand sanitizer stations located throughout our venues.

QUESTIONS?  We are here to help!  Contact us at (513) 621-2787 [ARTS] or info@cincinnatiarts.org for more information.

We appreciate your cooperation. It is because of your help that we are able to reopen safely. As always, thank you for your support, patience, and understanding!  We can’t wait to see you.


BINDLE – Free Health Verification App

In order to streamline entry, we encourage you to use the Bindle app, a free, secure, easy to use digital pass. Click here to learn how to set up Bindle, which securely stores your vaccination record or negative test status and allows more efficient entry into our venues with no separate photo ID required.

The use of this app will speed the health screening process at our entrances, allowing you to reach your seats faster!  We are doing all we can to efficiently provide a safe environment in which to enjoy arts and entertainment experiences at the Aronoff Center and Music Hall.

Use of Bindle is NOT REQUIRED, and no health information is shared with Bindle or the Cincinnati Arts Association (Aronoff Center / Music Hall). You can safely store your vaccine records and COVID-19 test results using Bindle's military-grade encryption, keeping personal identity and health information strictly private.

FREQUENTLY ASKED QUESTIONS

Why are these protocols being implemented and how long will they last?

Due to the ongoing impact of COVID-19, including the Delta variant, we have implemented these requirements and procedures to provide the highest level of public safety for audiences, staff, volunteers, and artists.

Our Health and Safety Protocols will be effective until further notice and will be regularly evaluated and adjusted based on community health data and public health and government guidance. For our most up-to-date protocols, visit this website. 

What are you accepting as proof of vaccination?

We are accepting the following as proof of vaccination:

  • A vaccination card (which includes the name of the person vaccinated, type of vaccine provided, and date the last dose was administered), OR
  • A photo of a vaccination card as a separate document, OR
  • A photo of the attendee’s vaccine card stored on a phone or electronic device, OR
  • Documentation of vaccination from a healthcare provider electronic health record or state Immunization Information System record.

A corresponding photo ID is required for individuals 18 years of age and older upon entry.

Self-reported vaccination records that are not verified by a health care provider cannot be accepted.

What types of vaccines are acceptable?

The following vaccines are accepted: Moderna, Pfizer, or Johnson & Johnson. In addition, acceptable World Health Organization (WHO) vaccines that have been approved for emergency use include Astrazeneca-SK Bio , Astra Zeneca EU, BioNTech, Serum Institute of India Vaccine, Sinopharm.

What are you accepting as proof of a negative COVID-19 test?

The following will be accepted as proof of a negative COVID-19 test result:

  • A printed document (or copy of such document) from the test provider or laboratory, OR
  • An email or text message displayed on a phone or electronic device from the test provider or laboratory.
  • The information provided should include the name of the person tested, the type of test performed, the date of the negative test result (the date must be 72 hours prior to the event date; Antigen test result date must be 24 hours prior to the event), and the name of the provider or laboratory that conducted the test. (An at-home antigen test administered by a virtual proctor with a time and date stamped result – such as Abbott’s BinaxNOW Ag Card Home Test with the Navica app result – will also be accepted. The BinaxNOW test without the Navica app and virtual proctor will not be accepted.)

A corresponding photo ID is required for individuals 18 years of age and older upon entry.

Do children under the age of 12 need to show proof of vaccination or a COVID-19 test result?

Ticket holders under the age of 12 are not required to show proof of vaccination or a COVID-19 test result, but must wear a mask at all times while in the Aronoff Center or Music Hall. 

Do ticket holders under the age of 18 need to show a photo ID?

No. Only ticket holders 18 years of age and older are required to show a photo ID.  However, all ticket holders 12 years old and older are required to show proof of vaccination or a negative COVID-19 test.  

I am not vaccinated. Are there any exceptions to the proof of vaccination or negative COVID test policy?

In order to attend an indoor event at the Aronoff Center or Music Hall, you must be vaccinated. Guests who are not vaccinated must provide one of the following:

  • A negative COVID-19 antigen test taken within 24 hours of the performance start time, OR
  • A negative COVID-19 PCR test taken within 72 hours of the performance start time.

Should this policy change, ticket holders for whom we have current contact information will be notified by us (the Cincinnati Arts Association) or by one of the Aronoff Center or Music Hall resident companies.

Can I take my own rapid test and bring the results as proof of a negative test?

COVID tests must be administered by an official testing center. Self-administered tests will not be accepted. However, an at-home antigen test administered by a virtual proctor with a time and date stamped result (such as Abbott’s BinaxNOW Ag Card Home Test with the Navica app result) will be accepted.

Do I need to show my proof of vaccination every time I attend a performance at Music Hall and the Aronoff Center?

Yes, we will need to verify your vaccination status for every indoor performance you attend at our venues in order to ensure the ticket holder is the person vaccinated.

How does the Bindle, the free health verification app, work?

To ensure a faster, easier entry into the Aronoff Center and Music Hall, we have partnered with Bindle to verify your proof of vaccination or negative COVID-18 test. Here’s how to get yourself on the fast track: 

  1. Get a COVID-19 test with a Bindle testing provider partner. Or upload your COVID-19 vaccination record card.  
  2. Bindle will create an entry pass for you in advance. 
  3. When you arrive at the Aronoff Center or Music Hall, the staff will scan or view your entry pass to verify whether you meet the entry criteria. 

Click here to download a quick step-by-step guide on how Bindle works.

How are you verifying that vaccination cards are not fake?

It is our fundamental belief that most people are good and honest. In addition to the acceptable forms of vaccination proof we have listed in our protocols, we will be checking for matching ID. Those misrepresenting themselves as vaccinated are reminded that doing so is a federal crime. Please note that vaccine verification is one of many layers of safety that we are implementing for guest health and well-being.

I'm vaccinated. Do I need to wear a mask?

Yes. Face masks that cover the nose and mouth are required to be worn at all times by guests (adults and children 2 years old and older), staff, and volunteers, regardless of vaccination status, in all areas of our venues, except when consuming food or beverages in designated locations where physical distancing is encouraged.  At this time, only bottled water is allowed in the performance spaces, and a mask must be worn in these spaces when you are not drinking water. Masks are required to be kept on during performances.

Do young children need to wear a mask?

Everyone 2 years old or older, regardless of vaccination status, will be required to wear a mask.

Will you be implementing physically distanced seating?

No. All performances will be sold at full capacity.

Will there be different sections for vaccinated vs. unvaccinated guests?

No. All events will be sold at full capacity with no separation due to vaccine status.

Are the staff and volunteers at the Aronoff Center and Music Hall vaccinated?

Yes. All staff and volunteers that interface with the public at both of our venues are required to be vaccinated.
 

What can I do with my tickets if I am not able to follow the protocol requirements?

Many of our resident companies have COVID-related ticket policies that may include options such as exchanges into future events, credits, or refunds. Please contact the resident companies directly for specific information. For all other events, contact the Aronoff Center Ticket Office at (513) 621-2787 [ARTS] or ticketing@cincinnatiarts.org for specific ticket options.