COVID-19: HEALTH AND SAFETY GUIDELINES, including mask and proof of vaccination requirements

(current as of October 11, 2021).
Guidelines are subject to change.

As we welcome you back to the Aronoff Center and Music Hall, the health and well-being of our audiences, staff, volunteers, and artists remains our number one priority. In cooperation with the resident arts organizations at our venues, we have implemented layers of defense against COVID-19, including the Health and Safety Guidelines listed below.

Due to the high levels of COVID-19 transmission in Hamilton County and the surrounding area, the following protocols are currently effective until further notice: 

  • Guests, staff, and volunteers are required to wear masks at all times in our venues, regardless of vaccination status. 
  • Ticket holders 12 years of age and older will be required to show proof of vaccination or a negative COVID-19 test (a corresponding photo ID also will be required for individuals 18 years of age and older) for entry into the Aronoff Center and Music Hall. 

We all have a part to play in maximizing the health and safety of everyone at our venues. We will be strictly enforcing our health and safety requirements, and therefore, guests who do not comply with any of our health procedures may be denied entry or be required to leave the venue.

Other COVID-19 related health protocols may be in effect at the time of an event. We will continually assess the ever-changing impact of the pandemic and will adjust our requirements and procedures according to updated public health guidance and applicable law. 

Below you will find our most recent protocols to help you plan for your visit. Please refer back to this page or the event page of a specific performance, or call our Ticket Office at (513) 621-2787 [ARTS] closer to your event date, for the most current information. Protocol updates will also be sent to ticket holders prior to most events, including all Broadway in Cincinnati shows.

PROOF OF VACCINATION OR NEGATIVE COVID-19 TEST

  • All guests 12 years of age and older are required to be fully vaccinated and to show proof of vaccination for entry into the Aronoff Center and Music Hall with a valid ticket. A corresponding photo ID also is required for individuals 18 years of age and older.
  • “Fully vaccinated” means that a ticket holder’s performance is at least 14 days after their final vaccine dose (Moderna, Pfizer, or Johnson & Johnson).
  • For ticket holders 12 years of age and older who are not vaccinated, the following will be accepted  (a corresponding photo ID also is required for individuals 18 years of age and older).: 
    • A negative COVID PCR test taken within 72 hours of the ticket holder’s performance, OR 
    • An antigen test administered by a healthcare or pharmacy provider within 24 hours of the performance. (An at-home antigen test administered by a virtual proctor with a time and date stamped result – such as Abbott’s BinaxNOW with the Navica app result – will also be accepted.)
  • The following will be accepted as proof of a negative COVID-19 test result:

    • A printed document (or copy of such document) from the test provider or laboratory, OR
    • An email or text message displayed on a phone or electronic device from the test provider or laboratory.
    • The information provided should include the name of the person tested, the type of test performed, the date of the negative test result (the date must be 72 hours prior to the event date; Antigen test result date must be 24 hours prior to the event), and the name of the provider or laboratory that conducted the test.
  • To locate a vaccine location near you, visit https://www.vaccines.gov/
  • To locate a testing site, visit https://www.hhs.gov/coronavirus/community-based-testing-sites/index.html.

FACE MASKS

  • Face masks that cover the nose and mouth are required to be worn at all times by guests (including children 2 years old and older), staff, and volunteers, regardless of vaccination status, in all areas of our venues, except when consuming food or beverages in designated locations where physical distancing is encouraged. At this time, food and beverages are not allowed in performance spaces.
  • Masks are required to be kept on during performances.
  • Bring your own mask and wear it as you enter the building. Single-use masks will be available at our venues if needed.
  • By wearing your mask, you are helping those around you stay safe, and you are supporting our efforts to return to live performances.

HEALTH AND SAFETY SCREENINGS

  • If you are experiencing symptoms or have recently been exposed, stay at home and contact our Ticket Office for information about ticket options.
  • By entering our venues, all guests, staff, volunteers, and artists certify that they are not experiencing COVID-19 symptoms and have not been recently exposed to anyone with COVID-19.
  • To expedite our safety screenings as you enter through the metal detectors, bring minimal personal items with you.
  • Coat check will not be offered until further notice.
  • Review the Prohibited Items list on our website prior to your visit to avoid any inconvenience.

ENHANCED CLEANING AND AIR QUALITY

  • Our venues are routinely cleaned and sanitized, following recommendations from the CDC. 
  • Hand-sanitizing stations are provided throughout our venues.
  • Merv-13 & 14 air filters are used to optimize air quality inside our venues, with increased airflow changeovers to maximize fresh air intake.

PHYSICAL DISTANCING

  • All events are being sold at full capacity.
  • It is recommended that guests maintain physical distancing whenever possible.
  • Our ushers and staff will guide you with announcements and friendly reminders, and respond to any questions or concerns you may have.

TOUCHLESS ENVIRONMENT

  • If possible, request mobile tickets rather than paper tickets to reduce touchpoints. 
  • The sale of food and drink may be minimized or eliminated.
  • All sales (including merchandise and tickets) will be credit card only to create a “touchless” payment environment.
  • Select doors will be propped open.
  • Since everything can’t be touchless, we encourage all guests, staff, and volunteers to wash their hands frequently or to use the hand sanitizer stations located throughout our venues.

QUESTIONS?  We are here to help!  Contact us at (513) 621-2787 [ARTS] or info@cincinnatiarts.org for more information.

We appreciate your cooperation. It is because of your help that we are able to reopen safely. As always, thank you for your support, patience, and understanding!  We can’t wait to see you.

FREQUENTLY ASKED QUESTIONS

Why are these protocols being implemented and how long will they last?

Due to the ongoing impact of COVID-19, including the Delta variant, we have implemented these requirements and procedures to provide the highest level of public safety for audiences, staff, volunteers, and artists.

Our mask policies and procedures are currently in place and will be effective until further notice. Health and safety protocols will be regularly evaluated and adjusted based on community health data and public health and government guidance. For our most up-to-date protocols, visit this website. 

What are you accepting as proof of vaccination?

We are accepting the following as proof of vaccination:

  • A vaccination card (which includes the name of the person vaccinated, type of vaccine provided, and date the last dose was administered), OR
  • A photo of a vaccination card as a separate document, OR
  • A photo of the attendee’s vaccine card stored on a phone or electronic device, OR
  • Documentation of vaccination from a healthcare provider electronic health record or state Immunization Information System record.
  • A corresponding photo ID is required for individuals 18 years of age and older upon entry.

Self-reported vaccination records that are not verified by a health care provider cannot be accepted.

What are you accepting as proof of a negative COVID-19 test?

The following will be accepted as proof of a negative COVID-19 test result:

  • A printed document (or copy of such document) from the test provider or laboratory, OR
  • An email or text message displayed on a phone or electronic device from the test provider or laboratory.
  • The information provided should include the name of the person tested, the type of test performed, the date of the negative test result (the date must be 72 hours prior to the event date; Antigen test result date must be 24 hours prior to the event), and the name of the provider or laboratory that conducted the test.

A corresponding photo ID is required for individuals 18 years of age and older upon entry.

Children under 12 years old can’t get vaccinated. Do they need a COVID test?

Ticketholders under the age of 12 are not required to show a proof of vaccination or COVID-19 test result, but must wear a mask at all times while in the Aronoff Center or Music Hall. 

Do ticket holders under the age of 18 need to show a photo ID?

No. Only ticket holders 18 years of age and older are required to show a photo ID.  However, all ticket holders 12 years old and older are required to show proof of vaccination or a negative COVID-19 test.  

I am not vaccinated. Are there any exceptions to the proof of vaccination or negative COVID test policy?

In order to attend an indoor event at the Aronoff Center or Music Hall, you must be vaccinated. Guests who are not vaccinated must provide one of the following:

  • A negative COVID-19 antigen test taken within 24 hours of the performance start time, OR
  • A negative COVID-19 PCR test taken within 72 hours of the performance start time.

Should this policy change, ticket holders for whom we have current contact information will be notified by us (the Cincinnati Arts Association) or by one of the Aronoff Center or Music Hall resident companies.

Can I take my own rapid test and bring the results as proof of a negative test?

COVID tests must be administered by an official testing center. Self-administered tests will not be accepted. However, an at-home antigen test administered by a virtual proctor with a time and date stamped result (such as Abbott’s BinaxNOW with the Navica app result) will be accepted.

Do I need to show my proof of vaccination every time I attend a performance at Music Hall and the Aronoff Center?

Yes, we will need to verify your vaccination status for every indoor performance you attend at our venues in order to ensure the ticket holder is the person vaccinated.

How are you verifying that vaccination cards are not fake?

It is our fundamental belief that most people are good and honest. In addition to the acceptable forms of vaccination proof we have listed in our protocols, we will be checking for matching ID. Those misrepresenting themselves as vaccinated are reminded that doing so is a federal crime. Please note that vaccine verification is one of many layers of safety that we are implementing for guest health and well-being.

I'm vaccinated. Do I need to wear a mask?

Yes. Face masks that cover the nose and mouth are required to be worn at all times by guests (adults and children 2 years old and older), staff, and volunteers, regardless of vaccination status, in all areas of our venues, except when consuming food or beverage in designated locations where physical distancing is encouraged.  At this time, food and beverages are not allowed in performance spaces. Masks are required to be kept on during performances.

Do young children need to wear a mask?

Everyone 2 years old or older, regardless of vaccination status, will be required to wear a mask.

Will you be implementing physically distanced seating?

No. All performances will be sold at full capacity.

Will there be different sections for vaccinated vs. unvaccinated guests?

No. All events will be sold at full capacity with no separation due to vaccine status.

Are the staff and volunteers at the Aronoff Center and Music Hall vaccinated?

Yes. All staff and volunteers that interface with the public at both of our venues are required to be vaccinated.
 

What can I do with my tickets if I am not able to follow the protocol requirements?

Many of our resident companies have COVID-related ticket policies that may include options such as exchanges into future events, credits, or refunds. Please contact the resident companies directly for specific information. For all other events, contact the Aronoff Center Ticket Office at (513) 621-2787 [ARTS] or ticketing@cincinnatiarts.org for specific ticket options.