Home|Security Associate – Roamers (Aronoff Center and Music Hall)
Posted: Nov 10, 2026

Security Associate – Roamers (Aronoff Center and Music Hall)

The Cincinnati Arts Association (CAA) is a not-for-profit organization that oversees the programming and management of two of the Tri-state’s finest performing arts venues: the Aronoff Center for the Arts, located downtown Cincinnati; and Music Hall, located in Over-the-Rhine.

We are seeking individuals to fill the full-time Security Associate – Roamer positions at each of our Aronoff Center and Music Hall venues.

Job Summary

Security Associate – Roamers play an essential role in supporting the safety, security, and daily operations of the Aronoff Center and Music Hall. Primary responsibilities include patrolling the facilities, responding to incidents, assisting with operational needs, and delivering exceptional customer service to ensure a positive visitor experience.

Responsibilities

General responsibilities include but are not limited to: Conduct regular patrols of designated areas within and around the perimeter of the facility to ensure the safety and security of guests, staff, and property. Comply with, and enforce compliance, of all departmental and organizational policies and procedures. Provide a visible presence throughout the facility to deter potential security threats. Respond promptly to incidents, emergencies, and requests for assistance from guests and staff. Provide exceptional customer service to patrons by answering questions, providing directions, and addressing concerns in a courteous and professional manner. Monitor surveillance cameras and respond to any suspicious activity or security breaches. Assist unauthorized individuals out of the venue when necessary, using appropriate de-escalation techniques and conflict resolution techniques in accordance with department policies. Provide coverage for the security console desk operations. Assist with deliveries received at the facility. Participate in ongoing training and professional development opportunities to enhance knowledge and skills related to security procedures and protocols.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions of the position. Must successfully pass a background check that meets the requirements of the position. Access to reliable transportation that accommodates commuting any day of the week and all times of the day (including during inclement weather conditions unless facility is closed due to weather emergency).

REQUIRED EXPERIENCE/EDUCATION

High school diploma or equivalent, plus at least two years of related experience; or an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities. Demonstrated experience in security, law enforcement, or a related field is preferred.

REQUIRED KNOWLEDGE/SKILL/ABILITY
Ideal candidates will possess excellent interpersonal, customer service, and service recovery skills. Excellent verbal communication with an emphasis on de-escalation skills. Proven track record of punctuality. Ability to learn and operate computer systems and software platforms. Ability to read, understand, and communicate in English. Ability to work effectively and collaboratively with a broad range of people in a professional, polite, and hospitable demeanor. Ability to read and execute action items from event-related documents. Ability to remain calm and composed under pressure, with a commitment to always maintaining professionalism and customer service. Ability to present with professional demeanor and appearance. Ability to work independently and as part of a team in a fastpaced environment. Ability to work flexible hours, including evenings, weekends, and holidays to meet
operational needs.

PHYSICAL/ENVIRONMENTAL REQUIREMENTS
The physical demands described here are representative
of those that must be met by an employee to successfully perform the essential functions of this job.

  • Must be able to walk briskly and stand for extended periods of time; may occasionally require
  • standing and walking for the entirety of a shift.
  • Must be able to move easily up and down stairs and climb ladders.
  • Must be able to lift, slide, drag, carry, and otherwise manipulate objects weighing up to 50 pounds.
  • Must be able to stoop, kneel, and crouch for brief periods.
  • Must be comfortable navigating and working around large crowds of people.
  • Must be able to perform work duties outside during inclement weather.
  • Must be able to tolerate exposure to noise levels standard in the live event industry.

DEADLINE TO APPLY: November 27, 2026
Interested candidates can apply online using the link below or apply in person at:
Or in person at: Cincinnati Arts Association
Aronoff Center for the Arts (Administrative Offices)
650 Walnut Street
Cincinnati, Ohio 45202

APPLY HERE

No phone calls please.
EOE/M/F/D/V/SO Employer