Posted: Sep 1, 2021


Our Guest Relations Representatives (GRR) are key positions in providing a high level of customer service, both in person and over the phone, by clearly and concisely conveying information about Cincinnati Arts Association (CAA), its Aronoff Center and Music Hall venues, and events to guests. As a member of our Ticketing Services team, the Guest Relations Representative will support our CAA community, including all internal departments, Broadway in Cincinnati, resident companies, rental clients, and our guests.


General responsibilities include, but are not limited to: assure a good guest experience by providing a positive attitude, complying with requests to the extent possible, and demonstrating problem solving skills; process ticket purchases and exchanges both in person and over the phone with efficiency and accuracy; reprint ticket orders, process will call orders, and balance receipts and cash drawers at the end of each shift; assist with digital ticketing; promote CAA as a nonprofit, educational organization by offering memberships, donation opportunities, and other CAA-related information as appropriate; stay current on event information for all CAA events; convey information to assist and direct guests accordingly for all events; demonstrate familiarity with seating charts of all venues, the various pricing configurations of specific events, and the Ticketing Services Department’s policies (ADA guidelines, subscriber benefits, exchange policy, accepted payments, etc.) and explain them to guests in a clear, concise manner.


The ideal candidate will be a team player with a technical aptitude and capacity to learn the ticketing systems (Paciolan and Archtics) used by CAA. Must have the ability to work independently and make critical decisions. Strong oral and written communication skills and exceptional customer service skills are vital to this position. The GRR must be capable of working under pressure in a fast-paced environment while maintaining a pleasant and patient attitude with guests and staff.

  • Must possess the ability and attitude to work calmly and effectively in stressful situations
  • Team player with strong organization and analytical skills
  • Excellent written and interpersonal skills
  • Available to work evening and weekends when necessary

High school diploma or equivalent required. Related work experience that involves customer service and cash handling a plus. The typical schedule of the position is flexible and varies throughout the year. Hours include evening, weekend, holiday, and day shifts with the flexibility to work during high-demand times, including nights, weekends, and holidays.

COVID-19 CONSIDERATIONS: CAA has strict protocol and policies to ensure a safe and clean work environment for all employees. Your safety is our number one concern.

Interested candidates may send resume to:
Cincinnati Arts Association Attn: Human Resources
650 Walnut Street Cincinnati, Ohio 45202
Or email:


No phone calls please. EOE/M/F/D/V/SO Employer