The impression an audience member receives upon his or her arrival is key. A thoughtful and respectful staff is one of the more lasting impressions taken away from the Aronoff Center. It is the Ushers who make it possible for the patron to have a truly enjoyable night on the town by providing a friendly greeting, accurate directions and a smile.

We recognize that all ushers must be well trained before the necessary confidence can be exhibited to achieve good customer service. The usher-training program is incremental, which allows learning to occur over time. CAA Staff provide the information and are available to answer questions, but it is up to the volunteer to make time to learn the information. It is vital that ushers are familiar with the entire theater complex.

Potential ushers, who have applied, are asked to an interview at the Aronoff Center. Upon successful completion of the interview, applicants receive a Front of House manual, quiz, and online scheduling directions for orientation. Applicants must schedule online and attend one (1) three-hour orientation.

All ushers must complete the three-part training program to be ACTIVE ushers:

1. General Orientation

Orientations are typically held bi-annually, in January and August. These orientations offer an overview of the commitment required of an usher, and an in-depth look at the volunteer program. At the conclusion of the orientation, the prospective usher can then schedule for step 2, Volunteer in Training.

2. Volunteer In Training (VIT)

The prospective volunteer must complete two events as a Volunteer-In-Training. A VIT is paired with a training buddy (an experienced volunteer) who has agreed to assist with the training process. Upon completion of these two VIT events, ushers receive an official volunteer name badge and may schedule future events along with the rest of our active volunteers.

3. Emergency Procedures Training

After completion of the general orientation, we hold a specific training to review evacuation routes, severe weather procedures, seating issues, and dress. All new ushers must attend within a year of the general orientation date to remain active.

Active ushers may be asked (or choose) to participate in the following:

1. Refresher training at the beginning of each season (General Orientation)
2. Mid-season training (Emergency Procedures Training)

CAA EXPECTATIONS OF USHERS

A season for our purposes is September 1 through August 31 of any given year. It is not a calendar year.

• A commitment to a minimum of 80 hours (roughly 16 5-hour events spread throughout the season). Aiming to work 2 per month, calendar permitting, will keep you on track to achieve this goal. You are welcomed and encouraged to surpass this minimum commitment.
• It is mandatory that each season volunteers usher 2 Gold Sheet Events. Examples of these events might be unknown events, or they might have extremely early or late arrivals.

Return to Volunteer Overview or Apply Online here.